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General Policies

  • Customer satisfaction is our number one goal.
  • Seats and Stools manufactures custom, quality, upholstered products for both the home and business use.
  • All cane products are in stock and ship within 24-48 hours. All custom upholstered products will be shipped in 3-4 weeks.
  • Our "one order at a time" approach keeps inventory costs down allowing us to pass our savings to you, our customer with the best factory-direct pricing around.
  • Our products ship directly to you from our manufacturing site via FedEx.
  • Our customer service department is ready and willing to help your order go smoothly from start to finish.
  • Seats and Stools strives to make the buying process as easy as possible.
  • Sales tax will be automatically added to all orders being shipped to the state of Illinois.
  • You will receive an email with a tracking number once your order ships. Please check your email regularly and notify us of any irregularities within 48 hours of receiving your order (including not receiving your order in accordance with what is stated on either FedEx.com or USPS.com).