SEATS AND STOOLS POLICIES

1. Return & Refund Policies

2. Shipping Policies

3. General Policies

Return & Refund Policies

• Returns
  
  PLEASE READ CAREFULLY BEFORE YOU PLACE YOUR ORDER. IF YOU DO NOT UNDERSTAND THIS POLICY, PLEASE contact us:
  
  If you need to return your purchase you must get a return authorization number either by calling or e-mailing. No credit will be refunded without prior authorization. The authorization number should be clearly marked on the top of each carton. This number will help us track your return for a faster refund. You must return your order within 7 days of delivery. Your purchase must be returned in the original factory carton, and be repacked the same way it was shipped to you. Proper packaging will avoid any damage in the return transit. You will be responsible for the return freight. Sorry, we cannot refund your original shipping and handling.
• Refunds
  
  Your refund will be given once we have received and processed the returned items which should be accompanied with the RETURN AUTHORIZATION number.
• Cancellations
  
  You may cancel any order that has not yet entered the manufacturing process for no charge. Please contact us to check status of your order. Your order is only cancelled with our cancellation confirmation number.

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Shipping Policies

• Fed Ex Ground Shipping.
.
• Your merchandise will be shipped directly to your home or business via Federal Express ground.
• Generally, orders will arrive 3-7 business days after they are shipped.
• Shipping rates apply to the Continental United States.
  - Orders to Hawaii, Alaska or Puerto Rico are available; additional shipping charges will apply.
  - If shipping to addresses outside the continental United States, please call toll free: 866-967-3287.
• We will calculate the shipping charges and confirm your acceptance before merchandise is shipped.
• Shipping charges are non-refundable.

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General Policies

• Customer satisfaction is our number one goal.
• Seats and Stools manufactures custom, quality, upholstered products for both the home and business use.
• Our goal is to provide our customers with custom products that are affordable and delivered in only a couple of weeks.
• Our "one order at a time" approach keeps inventory costs down allowing us to pass our savings to you, our customer with the best factory-direct pricing around.
• Our products ship directly to you from our manufacturing site via FedEx.
• Our customer service department is ready and willing to help your order go smoothly from start to finish.
• Seats and Stools strives to make the buying process as easy as possible.

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