General Policies

  • Customer satisfaction is our number one goal.
  • Seats and Stools manufactures custom, quality, upholstered products for both the home and business use.
  • All cane products are IN STOCK and ship in one week.
  • Our "one order at a time" approach keeps inventory costs down allowing us to pass our savings to you, our customer with the best factory-direct pricing around. Since each UPHOLSTERY piece is custom made, we are running 4-5 weeks production time. We will email you the Fedex tracking number when we ship.
  • Our products ship directly to you from our manufacturing site via UPS.
  • Our customer service department is ready and willing to help your order go smoothly from start to finish.
  • Product images are for illustrative purposes only and may differ from the actual product due to monitors resolution, color of product may appear different to those shown on our web site.
  • Seats and Stools strives to make the buying process as easy as possible.
  • Sales tax will be automatically added to all orders being shipped to the state of Illinois.
  • You will receive an email with a tracking number once your order ships. Please check your email regularly and notify us of any irregularities within 48 hours of receiving your order (including not receiving your order in accordance with what is stated on either or

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at